Happy To Help Policy
Happy to Help Policy
All InSeason’s Happy to Help Policy is in relation to all preserved and dried flowers.
Our Happy to Help Policy is designed to address any issue(s) that people might have when ordering our dried and preserved flowers. Although we aim to deliver perfection all year round, it is possible that there might be an issue somewhere along the process from moment of ordering till moment of delivery.
If an issue arises, please rest assured we are truly Happy to Help, aim to solve the problem in a timely manner and will do as much as possible in order to prevent it from happening again.
To make sure your request and-or feedback is handled properly; we need to streamline the way we receive it. Due to the many ways available to contact us, like social media platforms like Facebook & Instagram or other ways like SMS, WhatsApp, etcetera, there might be room for confusion. Therefore, we only act upon emails sent to firstname.lastname@example.org. When sending an email, please make sure you include a) the order number, b) any pictures & c) the reason for contacting us.
Any credit request and/or complaint must be within 3 working days from moment of receiving of the order(s) and emailed as outlined above.
(!) Please note that for some items we sell online we use generic pictures as it’s not always possible to get the colours 100% accurate.
(!) Please note that all sizes on the website are approximate sizes and there might be a slight difference between different bunches/blooms of the same products.
(!) Please note that All InSeason cannot be held responsible for delays in delivery, as once we have delivered orders to courier companies, it is out of our control.
We hope you never need to contact us in relation to a possible issue, but if you do, we hope know that you understand we will do everything reasonably possible to fix it, and keep you smiling